This guide shows how to create a return for your Shopify order using Shopify Returns & Exchanges in ShipStation.
This Feature is Part of Shopify Returns & Exchanges
In July of 2025, ShipStation released Shopify Returns & Exchanges. The contents of this article are related to that workflow.
For information on other return workflows please see Returns & Exchanges in ShipStation.
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Select the return Quantity and the Return Reason.
Return Reasons include:
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Ordered Incorrect Product
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Changed My Mind
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Defective Item Received
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Style not as Expected
Within each Return Reason option, you can add a return explanation.
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Click Continue.
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Choose the Return option and click the Return button.
The next screen will show the item as Marked for Return.
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Verify that the item(s) in the Create Return or Exchange pop-up are correct, then click Continue.
You can add additional returns or exchanges to the remaining items in the order.
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Add a Phone Number for the customer, then click Save Changes.
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Complete the Return Location, Return Shipment Details, and all relevant information in the Configure & Submit Request pop-up.
Waive Label Cost
Check the Waive Label Cost box to charge your account for the return label instead of the customer.
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Click Confirm Request.
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Add your email address, and click Save Changes.
A Service Request email will be sent with instructions to finalize your refund or exchange.
The Return Details pop-up will show.
The item will appear in the order as Awating Refund Approval status until the item has been returned. Then you can approve the return, reject it, or take alternate actions for the return.
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Choose Approve all to approve and accept the return, Reject all if the return is unacceptable, or Return Actions for additional options.