Once you or your customer has initiated a return that shipment will appear in ShipStation so that you can easily keep track of your in progress returns. After the returned item arrives at your warehouse you can mark it to move it to the Received or Completed tab. If you manually creating returns you will find these shipments in Shipments > Returns > Outstanding, returns initiated in the Returns Portal are located in the Returns tab of your account.
There are 3 ways to mark a manual return as received:
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Individually in the Return Details screen:
Open the Return Details screen, click the ellipsis menu
and choose Mark As Received.
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In bulk or individually using the
Shipping > Returnsgrid:Go to the
Shipments > Returns, select the return(s), and click the Mark As Received button. This will open a pop-up calendar to add the date you received the return. Choose the date and then click Mark As Received one more time. -
Automatically mark returns using trackable services as received: there is a checkbox in
Settingsthat is enabled by default to automatically mark returns using a service that supports auto-tracking as received.> Shipping > Return