If your return workflow does not require a self-service portal, ShipStation lets you create return labels on demand for customer requests or include them with outbound shipments. You can also create a return label without an order if needed.
With manual returns, you can:
For information on all return options, including self-service returns, visit Returns & Exchanges in ShipStation.
ShipStation University Creating Return Labels Course
If learning by doing is more your style, take the ShipStation University Creating Return Labels course. The lesson videos will show you how to create individual return labels on demand, send return labels with your outgoing shipments, and use the Standard Returns portal so your customers can self-service their returns.
If all of your return labels will use the same service and package type, you can set a default return service in Settings > Shipping > Returns so the service and package type will auto-populate each time you create a return label.
Select Same as Outbound to set the service and package type to the same service and package type used for the outbound shipment, or set to the specific service and package type you wish to use for every return label.
You can always configure an individual return with a different service and package type if you choose to.
The default return service does not apply to return labels created at the same time as the outbound labels.
If you did not email your customer a copy of the return label when the label was created, but want to send them one now, follow the steps below:
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Go to the Shipments tab, then the Returns section in the left-hand sidebar.
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Click the RMA # to open the Return Details screen.
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Click Other Actions then choose Send Return Label.
The Send Return Label option is also available from the Other Actions menu in the Returns grid.
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Enter your customer's email address and click Send.
Your customer can then print the return label for the shipment and send it back to you.
If you'd like to customize a return email message that will always be included in the email to your customer that contains the return label: