You can create a domestic return label for orders you have created labels for or marked as shipped in ShipStation. You can initiate the Returns process from either the Order Details or the Shipment Details screens.
From Order Details
-
Select Returns (
) in the left-side menu. Then, click the Create Return (
) button.
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Select the item, the quantity being returned, and the return reason. Then, click Continue.
A new return is created and is displayed in the left-hand sidebar.
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Configure the shipment details for the return label. Be sure to specify if you wish to email the return label or download the return label to your computer.
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Click the Authorize & Email/ Download PDF button to generate the return label.
The button name changes based on the selection you made in step 3.
You should now see the Return Record in the Shipments section of the Order Details screen. The return record will also show in Shipping > Returns. Learn how to mark returned shipments as received.