The option to create a return label at the same time as the outgoing label is only available for USPS, FedEx, UPS, Canada Post, and StarTrack. Return labels cannot be billed to a third-party carrier account, even if the outbound label is billed to a third party.
Insurance Settings and Rate Quote not included with Returns
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Insurance settings will not carry over to the return label. If you need insurance for a return label you send with an outbound shipment, use the Rate Calculator to create that return label.
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The rate for the return label will not be included in the quoted rate displayed in ShipStation.
To create a return label at the same time as the outbound shipping label so you can include the return label with the shipment, do the following:
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Set the shipping service and package type for the shipment in the Configure Shipment Widget.
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Go to the Other Shipping Options section in the Shipping Sidebar.
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Check the box for Include a return label with the outgoing shipping label.
You will then see drop-down menus for the return service and package type.
If the Include a Return Label option is not available, that means this feature is not available for shipments using the service selected in the Configure Shipment Widget.
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Select the Service and Package type for the return label.
You should then see the Include return label indicator next to the Other Shipping Options header.
Now, when you create the outbound label, ShipStation will also create the return label using the service and package you selected. ShipStation will use the same weight and dimensions for the return label as for the outbound shipment.
Automate Your Return Labels
If you plan to always include return labels for certain shipments, use Automation Rules to automatically apply the Include Return Label option for your orders.