If your LTL freight shipment is lost, damaged, or experiences another issue, you can submit a claim directly in ShipStation.
To submit a claim for an LTL freight shipment.
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Go to Freight.
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Select the BOL # for the shipment associated with your claim.
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Select Get Help.
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Select the Type of issue, then click Continue .
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Complete any required information, then select Submit.
Billing disputes and shipment claims are submitted separately. To submit a billing dispute, visit Manage Your Freight Invoice.
ShipStation creates a support case for your claim. Our support team will contact you using the contact information associated with your account if additional information is needed.
Tip: Keep your case number for refrence if you need to follow up about your claim