Configure Checkout Rates in ShipStation

Details the different methods you can use to configure checkout rates.

ShipStation's Checkout Rates feature allows you to configure rates for your customers to select during their checkout process from your stores. Read our Checkout Rates Overview to learn about the feature requirements and how it works.

Once you've Connected Checkout Rates to your store, you can then configure the rates you'd like your customers to see in the store checkout.

Keep in mind, you must create rate options for each store you wish to display these options at the checkout. To edit a store's settings in ShipStation, go to Settings > Selling Channels > Store Setup and click Edit Store Details next to the store you wish to edit.

Automate the Shipping Service Selection

You can automatically apply a customer’s selected service to an order in ShipStation by checking this box in Store Setup > Checkout: “On order import, automatically set the Shipping Service selected by the customer at checkout.”

This option will override any other service mappings you have set up.

Click the Save Changes button to save this update.


Create a Checkout Rate Option

Repeat the above steps for each rate option you'd like your customers to see during checkout from this store.

Before the rates appear in your store's checkout screen, make sure any store-specific settings have been enabled. If you are unsure if you have set your store settings correctly, click the link for your store to review the necessary steps:

Use Live Rates with Checkout Rates

When you choose the Live Rates pricing method, ShipStation will query the carrier APIs for the services you've selected. Then, ShipStation will choose the cheapest rate to display on the checkout page.

If you opt to include a rate adjustment, ShipStation will adjust the rate we receive from the carrier API and display the adjusted rate on the checkout page.

Regular UPS Accounts vs UPS from ShipStation Rates

If you have both your own UPS account as well as UPS from ShipStation set up in ShipStation and you wish to offer your customers the lowest UPS rates, please be sure to select the UPS from ShipStation services in the Checkout Rates live rate setup.

Configure Local Delivery Rates

If you have a local delivery provider connected to your account, you will also see the Local Delivery Rate option in the Pricing Method drop-down.

To add Local Delivery to your Checkout Rates, first make sure you have set up Pickup Settings for your Ship From Locations.

Customer Phone Number Required

A Local Delivery service may need to contact the recipient for directions or gate codes, so you must set up your store to require a customer's phone number.

To configure a Local Delivery Rate:

  1. Select Local Delivery Rate from the menu.

  2. Select the Local Delivery services to use.

  3. Apply any rate adjustments if necessary.

    Rate adjustment options to account for packaging or handling: None, Add to Cart, deduct from rate.

    The options for rate adjustment are a Set Amount or a Percentage of the Carrier Rate.

  4. Check the box to make it Active and Visible in Your Marketplace.

    Arrow points to checkbox for Active and Visible in Your Marketplace
  5. Click Save.

Configure Free or Flat Rate Shipping

The Free and Flat Rate options will both show your customers the rate you enter in ShipStation. It will not pull rates from any carriers.

Use the Free option if you do not wish to charge a shipping fee for orders placed on this store. When using the Free option, there are no additional configuration steps. Select Free and click Save.

Flat Rates are a good option if you want to charge the same shipping fee for all of your orders.

To set a Flat Rate:

  1. Select Flat Rate from the Rate Type menu.

  2. Enter in an amount for your Flat Rate.

  3. Click Save.

Preview Your Checkout Rates Options

Once you have configured the options you'd like your customers to see at checkout, click the Preview button to see what rates and details ShipStation will send for an example shipment.