Checkout Rates lets you choose the shipping options and rates available to your customers during their store checkout. See our Send Rates to Store Checkout Overview for information about this feature's requirements and how it works.
The Checkout Rates feature is currently available to accounts based in the US, Canada, and Australia (with more countries to come). This list shows the specific selling channels that support Checkout Rates and the countries where they have made it available.
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Shopify (🇺🇸 US, 🇨🇦 Canada, and 🇦🇺 Australia)
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Big Commerce (🇺🇸 US, 🇨🇦 Canada, and 🇦🇺 Australia)
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Magento (🇺🇸 US and 🇦🇺 Australia only)
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Wix (🇺🇸 US and 🇦🇺 Australia only)
Before you can configure the rates for your store's checkout page, you must first connect the feature to your store in ShipStation. Then, you must enable the feature in your specific store.
🇦🇺 Australia Accounts: Plan Requirement and Other Details
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For accounts based in Australia to access the Checkout Rates feature, the account must be on the Accelerate plan or higher (also available to accounts during the trial period).
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Configure backup dimensions for any live rates configured on the account.
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Custom packages added to your Packages settings if you wish to use the Bin Packing calculation method with live rates (see Calculation Methods for more details).
Additionally, this feature is currently in its beta testing phase for Australia-based accounts. This means certain functionality may be limited or you may sometimes encounter unexpected results. If you encounter any issues while using this feature, please contact our support team or your account manager so we can help resolve the issue or improve the feature!
To connect the Checkout Rates feature to your store:
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Select your store and click Edit Store Details.
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Select the Checkout Rates tab and click the Connect to Store button.
If you do not see the Checkout Rates tab, you are likely in the settings for an unsupported store. Currently, Checkout Rates is supported with Shopify, BigCommerce, Magento, and Wix only. (Magento and Wix available to US and Australia accounts only at this time.)
Once connected, you can then Configure Checkout Rates in ShipStation. Keep in mind, however, that some stores may require an additional step in the selling channel platform to be fully activated. Review the section for your store below to ensure you have properly configured any store-specific settings.
Before enabling Checkout Rates for Shopify, make sure you meet the following Shopify requirements.
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Have an account based in the 🇺🇸 US, 🇨🇦 Canada, or 🇦🇺 Australia
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You must be on a Shopify Advanced plan or higher.
Shopify Plan Requirement Updates
Shopify users on lower plans who switched to annual billing or paid for Third-Party Carrier-Calculated Shipping prior to January 1, 2023 will still have access to Checkout Rates.
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After you register for Real-Time Calculated Shipping, there may be a delay from 30 minutes to 24 hours before the ShipStation rates appear in Shopify.
In your Shopify account:
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Go to the Shopify Help Center article Shipping and Delivery in the section to Edit Rates.
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Enable the option Automatically show new shipping services to customers when they become available.
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Select the checkbox next to Standard Delivery in the Manage Rates pop-up.
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Click Done, then click Save.
Shopify Plus accounts should follow the steps for Setting up Calculated Rates. These accounts don't require the steps above.
Then, you can continue setting up Checkout Rates within ShipStation.
If you receive an error when on an eligible Shopify plan...
If you are prompted to update your Shopify plan in ShipStation when setting up Checkout Rates, but you are already on an eligible plan, this means the Carrier Services endpoint has not been enabled for your Shopify account.
You must contact Shopify and request that the Carrier Services endpoint be enabled on your Shopify account. Once enabled, you can then continue setting up Checkout Rates for your Shopify store in ShipStation.
Currently available to accounts based in the 🇺🇸 US, 🇨🇦 Canada, and 🇦🇺 Australia.
After you have set up your Checkout Rates within ShipStation:
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Log in to your BigCommerce account.
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Scroll down to the Real-Time Shipping Quotes and toggle on the ShipStation option.
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Enter a display name then click Submit in the pop-up window.
To use Checkout Rates with Magento, you must have a 🇺🇸 US or 🇦🇺 Australia-based account. You also must have the most up-to-date plug-in (2.3+) for your Magento store and the store cannot use the multi-storefront feature. There is no further configuration to do in Magento.
Currently available for 🇺🇸 US and 🇦🇺 Australia-based accounts.
After you have set up your Checkout Rates in ShipStation:
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Log in to your Wix account to enable ShipStation to send the delivery options to your store checkout.
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Go to
Settings > Shipping & Fulfillment. -
Click
Editfor the Shipping Region where you want ShipStation to provide rates. -
Scroll down and click the slider next to ShipStation to enable it.