Customers often don’t have ready access to a printer or the right packaging to send their return items back to your warehouse. When you enable No Box No Label -UPS for your returns portal, you make returns easier for your customers. They can get the shipping return barcode on their mobile phone and take it with the return item(s) to an appropriate drop-off location.
Available with the Returns Portal
Currently No Box or Label Required Drop-off is only supported when using the returns portal.
Once at the location, staff scan the customer's barcode, pack the return items into a polybag, and print a shipping label. The items will then be shipped back to the Ship From Location that you have specified. This service cost will be an additional $1.50 that will be reflected on the shipment price.
The following are required to use No Box No Label with ShipStation's Returns Portal:
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Your ShipStation account and Ship From Locations must be based in the US 🇺🇸.
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You must have the returns portal enabled.
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You must have activated UPS from ShipStation on your account.
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Drop-Off Locations: Only UPS Store® supports this service. Other UPS drop-off locations are not available for No Box No Label.
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Available Services: The following UPS services support the No Box No Label service as an add-on for an additional $1.50 per shipment :
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UPS® Ground
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UPS 3 Day Select®
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UPS 2nd Day Air®
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UPS Next Day Air Saver®
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UPS Next Day Air®
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UPS Next Day Air® Early
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UPS 2nd Day Air AM®
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Packaging Requirements: Return items are packed into a Polybag that is designed for apparel, soft goods, or small items that don’t require protection in a box. As a result, the service is unsuitable for:
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Fragile Items
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Dangerous or Hazardous Goods
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A total weight exceeding 10 pounds
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If the customer brings their return items already packed, a new shipping label will be printed. They won’t need to use the polybag.
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Multiple return items can be packed into a single polybag, but the service treats each polybag as a single shipment. An additional shipment is required for each extra polybag.
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Shipment Dimension Requirements:
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All sides must be no larger than 22 inches
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Two sides must not be larger than 17 inches
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A total cubic inches of less than 1,400
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Ineligible Items: For a full list of ineligible items, please see the UPS Supplemental Terms and Conditions.
Customers presenting ineligible items must create a new return.
If a customer brings ineligible items (like fragile goods), they must cancel the return. Then, they need to use the returns portal to create a new return with a barcode or label.
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This process outlines what your customers will see when they choose No Box No Label to create a Return:
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Go to the returns portal and enter the order details.
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Choose an order to return or exchange, and then select an item and a reason for the return.
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Choose whether to return or exchange the order.
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Choose the No Box No Label shipping choice under Choose a Return Option section once the item(s) being returned or exchanged gets confirmed for eligibility.
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Click View Drop off Locations to view drop-off locations that are supported by the service.
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Confirm their other return details, then click Submit their return shipment.
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See the next steps and download their barcode once their Return is confirmed.
The customer will also get an email with the Return Barcode.
When using the returns portal and a connected Shopify store you will have the ability to create a no box no label return directly on the order in ShipStation. Follow these steps to create a No Box No Label return for your customer:
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Select a Shipped order from the Orders or Shipments grid.
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Click Create Return in the Order Details.
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Choose an order to return or exchange, and then select an item and a reason for the return.
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Choose whether to return or exchange the order.
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Choose a UPS service on the Return Shipment Details page.
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Choose the No Box No Label shipping option under the Return Shipment Details section.
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Click Confirm Request to process the return.
The return barcode will be emailed to the customer's email address as listed under Customer Details.