ShipStation includes the ability to schedule a pickup for shipments that use certain carriers.
At this time, you can schedule pickups in ShipStation for the following carriers (carrier availability will vary by your account home country):
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Australia Post MyPost Business
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Canada Post
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CouriersPlease
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DHL Express
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DHL Express from ShipStation
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TNT Australia
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UPS from ShipStation
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USPS
Once you place your pickup request, you can also view, cancel, and resubmit the request directly in ShipStation.
Scheduling Pickups for Other Carriers
If you wish to schedule a pickup for shipments using other carriers, you must do so using the carriers' specified method.
The Carrier Pickups page in ShipStation allows you to schedule a pickup from any of the supported carriers that are connected to your account. Any shipment for that carrier with a ship date that matches the pickup date will be included in the pickup.
To schedule a pickup in ShipStation:
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Select the desired carrier from the Schedule a Pickup drop-down menu.
Available carriers will depend on which carriers are connected to your account and your account home country.
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Fill in the required information: Ship From location, the Pickup Contact for this shipment, date of pickup, and time frame.
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Open shipments: The Pickup Date will default to the next day, so you might not see any Open Shipments listed. To view open shipments, change the Pickup Date to match the Ship Date on the labels.
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Scheduling a pickup for the first time: You must create a Pickup Contact. For DHL Express pickups, it must include Location Notes, even if it is simply "no notes".
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Add and edit contacts: After you create a contact, you can create additional contacts by clicking the Pickup Contact drop-down menu and selecting Add new Shipment Contact. This will create a list of contacts within the Pickup Contact drop-down.
To edit a contact, click the gear icon
next to Pickup Contact, select Edit in the popup, then make and save your changes.
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Click the Schedule Pickup button to submit the pickup.
The Pickup Date will default to the next day, so you might not see any Open Shipments listed right away. To view open shipments, change the Pickup Date to match the Ship Date on the labels.
US-based accounts have an additional pickup option specifically for USPS shipments. The Manual USPS Pickup option allows you to specify the number of shipments for a certain service, how much the total pickup will weigh, where the pickup should occur, and any other special instructions. This option does not require the shipment to have the same ship date as the pickup, which makes it a good option if a shipment was missed in a prior pickup.
Warning
Verify your packages meet USPS's criteria for pickups before scheduling. Please see their guide for the most up-to-date information.
For most scheduled pickups, you should use the Standard Pickups option, but if you have USPS shipments to pick up that are not covered by the standard option (for example, the ship date doesn't match the pickup date), use the manual pickup option instead.
Each Ship From Location in your account will have a tab on this page. Go to the tab for the Ship From Location you need a pickup for. Fill in the number of shipments for each service class, the total weight, and any special instructions.
When you are done, click Request pickup.
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The pickup option relies on the time zone set in the selected Ship From Location. If you have not set a time zone in your Ship From Locations, you may get an error when attempting to schedule a pickup in ShipStation.
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Free USPS pickups are available when shipping USPS from ShipStation or shipping with a connected Stamps.com account. Pickups occur the following shipping day (Monday through Saturday).
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Certain USPS Post Office locations do not support Saturday pickup, so a pickup request placed on Friday would be scheduled for Monday with these locations. Please contact your local Post Office to confirm their pickup schedule.
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Media Mail shipments are not eligible for pickups by USPS. Please see their FAQ page for the most up-to-date information on what USPS considers eligible for pickup.
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The DHL Express pickup option is available for either DHL Express from ShipStation or individual DHL Express accounts. It provides the same functionality as the DHL website scheduler.
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The UPS pickup option is only available for UPS from ShipStation shipments.
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FedEx is available for FedEx Ground and FedEx Express shipments. FedEx Ground can be scheduled for the next business day or any business day up to 2 weeks in advance. FedEx Express can be scheduled for the current or next business day.
Some carriers may apply additional fees for scheduled pickups. If the carrier charges a fee for pickups, that bill is separate from any label fees and will post to your ShipStation balance as an individual transaction.
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DHL Express from ShipStation pickups are free.
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If you ship via your own DHL Express account that is connected to ShipStation, you may incur a pickup fee when scheduling pickups in ShipStation.
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FedEx may apply surcharges to pickups from residential locations or locations not associated with your FedEx account.
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TNT Australia may add a pickup fee surcharge when scheduling a pickup in ShipStation.
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A pickup scheduled for UPS from ShipStation packages will incur a fee, which varies depending on pickup type and day. The fee is deducted from your ShipStation balance.
To cancel a scheduled pickup:
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Select Carrier Pickup from the Shipments sidebar.
Depending on your account language settings, the option may say Courier Pickup.
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Select the checkbox next to the pickup you want to cancel.
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Click the Cancel Pickup button.
Cancelling Pickup Requests
You have until 2 AM CST on the Pickup Date to cancel or resubmit a pickup request. After 2 AM CST, you can view a read-only reminder of that day's pickup.
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Confirm your cancellation on the pop-up when prompted.
If the contact information for a carrier pickup needs to change, you can follow these steps to edit the details.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to Pickup Contact.
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Select Edit in the Manage Pickup Contact pop-up next to the contact that you want to update.
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Make necessary updates and click Save Contact.
Your Pickup Contact details have been updated.
Follow these steps to remove a contact from your carrier pickups.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to the Pickup Contact.
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Select Delete next to the contact you want to remove and click Done.
The contact will be removed from your Pickup Contact drop-down menu for the selected location.