Explains which carriers support scheduling pickups in ShipStation and how to schedule and cancel pickups in the ShipStation app.
ShipStation includes the ability to schedule a pickup for shipments that use certain carriers.
At this time, you can schedule pickups in ShipStation for the following carriers:
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USPS
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DHL Express
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UPS from ShipStation
Once requested, you can also view, cancel, and resubmit the request directly in ShipStation.
Scheduling Pickups for Other Carriers
If you wish to schedule a pickup for shipments using other carriers, you must do so using the carriers' specified method.
The Carrier Pickups page in ShipStation allows you to schedule a pickup for shipments by select carriers.
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If you have a Stamps.com account connected to ShipStation, you can request a free USPS pickup for the next shipping day (Monday through Saturday) directly in ShipStation.
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Certain USPS Post Office locations do not support Saturday pickup, so a pickup request placed on Friday would be scheduled for Monday with these locations. Please contact your local Post Office to confirm their pickup schedule.
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The DHL Express pickup option is available for either DHL Express from ShipStation or individual DHL Express accounts.
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The UPS pickup option is only available for UPS from ShipStation shipments.
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FedEx is available for FedEx Ground and FedEx Express shipments. Note that FedEx Ground can be scheduled for the next business day or any business day up to 2 weeks in advance. FedEx Express can be scheduled for the current or next business day.
All pickup options rely on the Time Zone set in the selected Ship From Location. If you have not set a Time Zone in your Ship From Locations, you may get an error when attempting to schedule a pickup in ShipStation.
Pickup Fees May Apply
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UPS from ShipStation: A pickup scheduled for UPS from ShipStation packages will incur a fee, which varies depending on pickup type and day. The fee is deducted from your ShipStation Balance.
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DHL Express from ShipStation pickups are free.
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If you ship via a private DHL Express account, you may incur a pickup fee when scheduling pickups in ShipStation.
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FedEx may apply surcharges to pickups from residential locations or locations not associated with your FedEx Account.
To schedule a pickup in ShipStation:
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Select USPS, FedEx, DHL Express or UPS from the Schedule a Pickup drop-down menu.
Each option will only be available if the carrier is set up in your ShipStation account.
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Fill in the required information: Ship From location, the Pickup Contact for this shipment, date of pickup, and time frame.
When scheduling a pickup for the first time, you must create a Pickup Contact. For DHL Express pickups, it must include Location Notes, even if it is simply "no notes".
Add and Edit Contacts
After you create a contact, you can create additional contacts by clicking the Pickup Contact drop-down menu and selecting Add new Shipment Contact. This will create a list of contacts within the Pickup Contact drop-down.
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Click the Schedule Pickup button to submit the pickup.
View Open Shipments
The Pickup Date will default to the next day, so you might not see any Open Shipments listed right away. To view open shipments, change the Pickup Date to match the Ship Date on the labels.
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Select Carrier Pickup from the Shipments sidebar.
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Select the checkbox next to the pickup you want to cancel.
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Click the Cancel Pickup button.
Cancelling Pickup Requests
You have until 2 AM CST on the Pickup Date to cancel or resubmit a pickup request. After 2 AM CST, you can view a read-only reminder of that day's pickup.
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Confirm your cancellation on the pop-up when prompted.
If the contact information for a carrier pickup needs to change, you can follow these steps to edit the details.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to Pickup Contact.
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Select Edit in the Manage Pickup Contact pop-up next to the contact that you want to update.
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Make necessary updates and click Save Contact.
Your Pickup Contact details have been updated.
Follow these steps to remove a contact from your carrier pickups.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to the Pickup Contact.
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Select Delete next to the contact you want to remove and click Done.
The contact will be removed from your Pickup Contact drop-down menu for the selected location.