General details about ShipStation Carrier Services: Explanation of program, how to set up billing, and available features & services.
ShipStation Carrier Services (SCS) gives you one balance of funds to purchase labels from the available SCS carriers. Instead of purchasing labels and managing payments to multiple postal accounts, use just one balance for all labels.
Just as one wallet holds multiple credit cards, SCS acts like a single postage account in ShipStation. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation Carrier Services, just set up your preferred billing method and start purchasing labels.
For details about using SCS with our current partners, review the articles linked below (or in the article list on the left side of this page):
Funds for ShipStation Carrier Services are managed through your Stamps.com account. If you've already entered your billing information for the Stamps.com account in ShipStation, there's nothing else you need to do to set up billing for ShipStation Carrier Services.
If you do not have a Stamps.com account, or if you haven't entered billing details yet, you'll be prompted to add your billing details the first time you attempt to create a label with ShipStation Carrier Services. Or, you can follow the steps below to enter the details in advance:
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Click the Set up carriers button.
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Enter your billing details for the account and agree to terms and conditions.
If you have your own Stamps.com account that you have not yet connected to ShipStation, you can select the option to use your own Stamps.com account during the setup process. In this case, you would not need to enter additional billing details.
This billing method will apply funds to the one balance used to purchase labels through ShipStation Carrier Services. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
To change the payment method and billing address for your ShipStation Carrier Services accounts:
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Click the settings option for the account.
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Select Update payment method.
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Enter your billing details and click Save changes.
Payment Method is for Postage Only
Your ShipStation Carrier Services billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.
ShipStation Carrier Services supports the following standard features:
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USPS from ShipStation |
DHL Express from ShipStation |
UPS from ShipStation |
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End of Day (Electronic) |
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ShipStation Carrier Services allows for the following additional features:
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Discounted Rates
All carriers available with ShipStation Carrier Services include access to pre-negotiated discounted rates, including cubic pricing for USPS shipments!
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Scheduled Pickups
After creating USPS, DHL Express, or UPS shipping labels in ShipStation, you can schedule a pickup for the next day through the Shipments tab.
If you need to schedule regular pickups for DHL Express, email support@shipstation.com and our team will work with DHL Express to arrange recurring pickups for you.
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Prepaid postage: All shipments created using ShipStation Carrier Services are prepaid using the account balance.
Add Funds to your Account Balance
The SCS balance is managed by Stamps.com, but you can add funds to the account directly in ShipStation. Set up auto-funding so you always have funds available to create shipping labels.
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Post-shipping adjustments may occur with USPS and UPS from ShipStation services if actual package details (weight and dimensions) do not match the package details used to print the label. These adjustments are automatically deducted from your ShipStation Carrier Services account balance.
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USPS uses an Automated Package Verification system to ensure the rate you pay for the label matches the service and rate requirements.
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UPS uses dimensional weight (DIM), which requires package dimensions in addition to the weight to calculate properly. If you do not include package dimensions, UPS may apply an adjustment to your balance for the difference in the label cost after the shipment has been delivered.
To view any adjustments that have been applied to your account, log into your Stamps.com account, go to the
Reports > Balancespage and set the Report Type to Transactions. -
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When you cancel your ShipStation account with any remaining balance, you will automatically receive a refund within 14 business days.
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ShipStation handles all billing requests for ShipStation Carrier Services. To submit a request about billing, contact ShipStation's Support Team.