General details about ShipStation Carrier Services: Explanation of program, how to set up billing, and available features & services.
ShipStation Carrier Services (SCS) gives you one balance of funds that buys labels from multiple carriers. Instead of going through several separate accounts, use one balance.
Just as one wallet keeps multiple credit cards ready, SCS works like a single postage account in ShipStation for you to create labels and get our select rates for services with preferred shipping associates. There’s no need to create individual accounts with them. With ShipStation Carrier Services, you add the provider you want, set up the billing method you wish to use, and purchase your labels.
For details about using SCS with our current partners, review the articles linked below (or in the article list on the left side of this page):
Below are the steps to set up your billing information for ShipStation Carrier Services.
Funds for ShipStation Carrier Services are managed in your Stamps.com account. If you've already entered your billing information for the Stamps.com account in ShipStation, there's nothing else you need to do to set up billing for ShipStation Carrier Services.
Note
Stamps.com will not appear under ShipStation Carrier Services unless another ShipStation Carrier Service provider has been added to the account.
If you do not have a Stamps.com account, or if you haven't entered billing details yet, you'll be prompted to add your billing details the first time you attempt to create a label with ShipStation Carrier Services. Or, just follow the steps below to enter the details in advance:
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Click the Setup link for ShipStation Carrier Services.
Enter your billing details for the account and agree to terms and conditions.
This billing method will apply to all labels created with ShipStation Carrier Services. Charges to add funds to the ShipStation Carrier Services balance will appear on your credit card reports with the description “STAMPS."
Tip
We recommend using auto-funding to ensure the balance never fall below a set threshold amount.
ShipStation Carrier Services supports the following standard features:
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DHL Express from ShipStation |
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Additional Features
ShipStation Carrier Services allows for the following additional features:
Discounted Rates: All carriers available with ShipStation Carrier Services include access to pre-negotiated discounted rates, including cubic pricing for USPS shipments!
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Scheduled Pickups: After creating USPS, DHL Express, or UPS shipping labels in ShipStation, you can schedule a pickup for the next day through the Shipments tab.
You can also arrange pickups for your DHL Express from ShipStation shipments by calling 1-800-CALL-DHL and providing a DHL representative with the DHL Express tracking number(s). The DHL representative will arrange a pickup for you. If you need to schedule regular pickups for DHL Express, contact carrierservices@shipstation.com and our team will work with DHL Express to arrange recurring pickups.
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Prepaid postage: All shipments created using ShipStation Carrier Services are prepaid and use a shared pool of funds.
Add Funds to your Account Balance
The SCS balance is managed by Stamps.com, but you can add funds to the account directly in ShipStation. You can also set up auto-funding so you always have funds available to create shipping labels.
The following shipping services are supported by the ShipStation Carrier Services program:
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Please take note of the following when using ShipStation Carrier Services:
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Post-shipping adjustments may occur with USPS and UPS services if actual package details (weight and dimensions) do not match the package details used to print the label. These adjustments are automatically deducted from your ShipStation Carrier Services account balance.
USPS uses an Automated Package Verification system to ensure the rate you pay for the label matches the service and rate requirements.
UPS uses DIM weight, which requires package dimensions in addition to the weight to calculate properly. If you do not include package dimensions, UPS may apply an adjustment to your balance for the difference in the label cost after the shipment has been delivered.
To view any adjustments that have been applied to your account, log into your Stamps.com account, go to the
Reports > Balancespage and set the Report Type to Transactions.